Privacy Policy

This Privacy Policy describes how Galxento ("we", "us", "our"), operating at galxento.com and located at Av. Ita Yvate 406, Luque 110940, Paraguay, collects, uses, and protects personal information provided through this website.

1. Data Controller

The data controller responsible for your personal information is Galxento, Av. Ita Yvate 406, Luque 110940, Paraguay. You can contact us at info@galxento.com or by telephone at +595 993 546 010.

2. Information We Collect

We collect personal information that you voluntarily provide when you use our contact form. This may include:

• Full name
• Email address
• Telephone number (optional)
• Information about your productive activity and documentation needs
• The entity you are considering applying to for microcredit

We also collect technical information automatically when you visit our website, including IP address, browser type, pages visited, and the date and time of your visit. This is collected through cookies and similar technologies. Please see our Cookie Policy for more information.

3. Purpose and Legal Basis for Processing

We process your personal information for the following purposes:

• Responding to inquiries: When you submit a contact form, we use your information to respond to your inquiry about our documentation preparation services. The legal basis is your consent, given when you submit the form.
• Service provision: If you engage our services, we use your information to prepare your documentation file. The legal basis is the performance of a contract.
• Website improvement: We use aggregated, anonymized technical data to understand how our website is used and to improve it. The legal basis is our legitimate interest in maintaining a functional and useful website.

4. Data Retention

We retain personal information submitted through contact forms for a period of up to 24 months from the date of submission, unless you request earlier deletion. Information related to service provision is retained for the period necessary to complete the service and for any applicable legal retention requirements under Paraguayan law.

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information with:

• Service providers who assist us in operating our website (such as hosting providers), subject to confidentiality agreements
• Authorities if required by applicable law in Paraguay

We do not share your information with the microcredit entities you are applying to — that is your responsibility as the applicant.

6. Your Rights

Under applicable Paraguayan data protection law and general principles recognized internationally, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent where processing is based on consent
• Object to processing based on legitimate interests

To exercise any of these rights, contact us at info@galxento.com. We will respond within a reasonable timeframe.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Cookies

Our website uses cookies. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact

For any questions or concerns about this Privacy Policy or our data practices, contact us at:

• Email: info@galxento.com
• Phone: +595 993 546 010
• Address: Av. Ita Yvate 406, Luque 110940, Paraguay